Refund and Returns Policy

Effective date: October 3, 2026

This Refund and Returns Policy applies to purchases from inbenjaminwetrust.com, operated by Reecenben, Inc., a Delaware corporation doing business as In Benjamin We Trust (“we,” “us” or “our”). It is part of our Terms of Service at https://inbenjaminwetrust.com/terms/.

1. Beat Licenses and Beat Tapes (Digital Products)

Beat licenses and beat tapes are digital files. Once you have them, they cannot be returned. For that reason, all sales of digital products are final once your download link has been delivered. A download link is delivered when it appears on your order confirmation page or in your order confirmation email, whether or not you have downloaded the files.

We make only these exceptions:

  • Duplicate purchase. If you accidentally bought the same license tier for the same beat (or the same beat tape) more than once, we will refund the duplicate purchase. You must ask within 14 days of the duplicate order.
  • Defective files. If your files are corrupted, will not play, or are not the beat or tier you ordered, tell us within 14 days of your order. We will first send working replacement files. If we cannot deliver working files within 5 business days after your request, we will refund that item.
  • Exclusive no longer available. If an Exclusive license for a beat was sold to someone else before your order for that beat was processed, we will refund your order in full.
  • Failed delivery. If you paid but never received a download link, contact us. We will deliver the files or, if we cannot, refund you.

Changing your mind, buying the wrong tier, not using the beat, or a song not performing as hoped are not reasons for a refund. If you need more rights than your tier allows, you can upgrade instead, with credit for what you already paid, as described in our Beat License Agreement at https://inbenjaminwetrust.com/beat-license/.

When a digital product is refunded, the license for that product ends. You must delete the files and may not release or keep using any song made with them.

2. Merchandise

Returns

You may return merchandise within 30 days after delivery if it is unworn, unwashed, undamaged and in its original condition, with any original tags and packaging.

These items cannot be returned unless they arrive damaged or defective:

  • items marked “final sale”;
  • custom or personalized items; and
  • gift cards.

Return shipping is paid by you unless the return is because of our error. Original shipping charges are not refunded. Once we receive and inspect the returned item, we refund the item price and any sales tax charged on it to your original payment method.

Damaged, defective or wrong items

If your item arrives damaged, defective, misprinted or is not what you ordered, email us within 30 days after delivery with your order number and clear photos of the item and the problem. We will send a replacement or give you a full refund, including shipping, at no cost to you. We may ask you to return the item, and if so we will provide a prepaid return label.

Exchanges

To exchange an item for a different size or color, return the original item under this policy and place a new order.

Lost or undelivered packages

If your tracking shows no movement for 10 business days, or your package is marked delivered but you did not receive it, email us within 30 days after the expected delivery date. We will work with the carrier and our fulfillment partner and, where the package is confirmed lost, send a replacement or a refund.

3. How to Request a Refund or Return

Email info@reecenben.com with the subject line “Refund Request” or “Return Request” and include:

  1. your order number;
  2. the email address used for the order;
  3. the item or items involved;
  4. the reason for your request; and
  5. photos, if the item is damaged, defective or wrong.

We reply within 3 business days. For merchandise returns, we will send you the return address and instructions. Please do not send items back without our instructions, because returns sent to the wrong address may be lost.

Approved refunds are issued to your original payment method within 5 business days after approval, or after we receive a returned item. Your bank or PayPal may take another 5 to 10 business days to show the refund.

4. Chargebacks

Please contact us before disputing a charge with your bank or PayPal. Most problems can be solved quickly by email.

  • If you file a chargeback or payment dispute for a digital product that was delivered, we will contest it and provide evidence of the order, delivery and downloads to the payment processor.
  • Filing a chargeback or payment dispute immediately ends any beat license connected to that payment. Any song made with the beat must be removed from distribution, and we may send takedown notices to platforms where it appears.
  • We may close the account of anyone who files a chargeback that is found to be unfounded, and refuse future orders.
  • If a chargeback is decided in our favor, to the extent permitted by law you are responsible for any chargeback fees we were charged.

5. Contact

Reecenben, Inc., doing business as In Benjamin We Trust

300 Creek View Road, Suite 209, Newark, Delaware 19711, USA

Email: info@reecenben.com